This research work studied the current state of manual operational business processes, their limitations and how business process management system can be used to automate different processes for maximum efficiency and reliability. In the analysis carried out, the major challenges faced by different business organizations that lead to poor adoption of the automated system are limited resources, lack of proper awareness on method of operation, lack of skill sets and fear of the risk involved. In effect of the above challenges, this research designed a management system that can suit any business irrespective of type, skills and size; this was achieved by deploying the application using web and cloud technology which any enterprise can scale with based on their resources and capability. The system designed will help any enterprise to meet up with the demand of the modern day business environment. The business management system is implemented using Hypertext Pre-processor (PHP), Javascri
1.1 Background of the Study
Process Management (BPM) is the discipline that combines knowledge from
information technology and knowledge from management sciences and applies this
to operational business processes (Wil, 2013). It includes methods, techniques,
and tools to support the design, enactment, management, and analysis of
operational business processes. Over the last decade there has been a growing
interest in Business Process Management (BPM). Practitioners have been using
BPM technologies to model, improve, and enact business processes.
demands of good business practices, competition and government regulation
constantly push companies to reexamine, update, modernize or replace their business
processes (David , 2006). Efficient and
effective business processes that meet changing conditions can distinguish an
organization from its competition and can be key differentiators.
processes often evolve iteratively, beginning as manual, undocumented procedures.
As the business environment becomes more complex, a business must continually
evolve its processes to remain competitive.
is set to automate all the manual processes which are very tedious, time
consuming and inefficient. These manual business operations have been for a
while until recently when the dominance of Information Technology began to gain
strength in business administration due to its strategic and dynamic management
approach. The goal of business remains the same; automation is a means to
achieve them with more convenience.
business processes presents a lot of benefits to business managers which are
driving their business growth. Its dynamicity has made it to respond to
different business needs without compromising accuracy. The greater advantage
of the system is its parallelism in handling of business transactions. This
parallelism made it to be a time saving system. Speed is achieved through
concurrency; a lot of transactions can be carried out at different points of the
integrated system at an instance of time without any hiccups.
At the core of the benefits of the automated
business system is the efficient data management (easy storage and retrieval of
data), which is of greater purpose to business managers. Timely and accurate
business reports help managers in decision making and prediction of future
occurrences in their business. At the flexibility it offers, core business data
and reports can be generated at any place at any point in time. This helps to
avoid error in reports as there is none or minimal human intervention in
generating this critical business reports that aids in effective decision
Automated: is the routine or mundane activities that are
performed by computers, whenever possible, for the sake of speed and
reliability. Both business and technical in nature, IT processes are a subset
of business processes and provide support to larger processes involving both
people and machines. End-to-end business processes depend on distributed
computing systems that are both transactional and collaborative. Process models
may therefore comprise network models, object models, control flows, message
flows, business rules, metrics, exceptions, transformations and assignments.
saving is one of the effective impact of automated business systems in running
business organizations. With the automated system, the amount of resources
consumed in running some administrative affairs of the organization is
minimized as the number of experts needed to be employed is reduced. In small
businesses that have little resources, they need not to employ highly skillful
professionals that require a higher paycheck. They only need an average
individual that have the knowledge of the automated system, because the system
has taken care of the critical processes.
have been a poor adoption and low proliferation of these automated business
system amidst all the benefits it offers in promoting businesses. The few
adoption is by the fortune companies and large businesses while the SMEs are
being left behind. In view of this, there are some perceived reasons for poor
adoption of this system especially by SMEs. Designing the system dynamically to
suite different sizes of business with different nature and resources would be
the only way for massive adoption.