CHAPTER ONE
INTRODUCTION 1.1  Background of the Study In response to a dear market need for flexible recording services, business introduced pay-as-you-go call recording (Brian, 2012)
. This specialist service ensures complete control over you recorded calls remains with you, a bespoke call recorder is implemented at your site, configured to your telephone system and network. Any type of telephone can be captured, including VOLP. An agreed billing period is settled with usage only charging price per recorded minute or seconds which means no capital expenditure or rental/service charge (Kotlikoff, Smetters and Walliser, 2018). Detailed usage reports are provided which for outsourcers can be on a per-customer basis, calls can be found easily from desktop PCS using a myriad of search criteria. Such as data, time, duration agent name, client name, incoming telephone number and more storage can be arranged for welfare period required even years (Holzmann, 2018). The pay as-you-go services ensures you maintain control of all calls, as calls are recorded and stored at our own site system. Here you buy access time you want and pay before making our call pay-as-you-go allows the subscriber to pay his or her monthly phone call bills in advanced by loading recharge voyage or cards this access time is purchased in various denomination on a card called Alimony With Nitel pay-as-you-go you are not tied to 9:12 month (Miles, 2009). Contract and don’t have to worry about bills, just top-up-you talk time as you go, this system is very much suitable for individuals who want access to telecommunications instantaneously. It enables you to manage your own expenditure do so as to effectively meet your communication needs (Disney, 2009). This system has been in existence in many organizations; but most cases is the manual or traditional approach therefore an introduction of an automated machine or computer system will adversely improve the system planning in the following ways;       I.           Flexibility    II.           Reliability  III.           Accuracy IV.           Variability   V.           Timeless VI.           Safe data storage