CHAPTER ONE
INTRODUCTION
1.1 Background of the Study Man started seeing the need for organization, when he realized that he is not self -sufficient. He then came to realize that with coordinated effort, more output can be realized. The creation, presentation and modification of organization became absolutely necessary because the society at large depends on those organizations. Consequently, man desired to control his environment and to control the activities of the particular person in that queen setting through organization. Organizations are social system comprised of technology and humans. Technology on its own cannot perform anything unless the human aspect performs and this is where the organization comes in. The employee (workers) of an organization probably must be satisfied before the organization can experience growth and development. Therefore, employee satisfaction is a situation where the workers of an organization experience a feeling of contentment, which they get when they have achieve what they needed or desire. Achieving a high level of employee performance is considered the common goal for many organizations. According to Pushpakumari (2008), employee