1.1 BACKGROUND OF THE STUDY
In every social formation or environment, man finds it necessary to bring themselves together in other to work and achieve a common goal. Before the existence of civilization, man have a different way of sharing information thoughts, attitude, believes and ideas between themselves through the use of signs, sound and symbols. But as man began to develop his society, they now come together and work towards achieving a common goal, this is when organisation came into being. Organisation are made up of different groups of people from different culture, tribes, norms and believe etc.
The question is how can this people from different tribes, languages and culture can work together and understand themselves? This is when how relevant communication came into existence. Relevant communication is highly needed in our develop organisation, in terms of interest, share thought, believe for the realization of the pre-determined objective managers in an organisation needs to communicate to their subordinate telling them about what to do, where and when to do it in the same vain. Subordinate need to know who is to report to all these done through effective communication.
In the process of organisational development in Nigeria, the survival of any organisation depend to a large extend on the availability of communication network strategies at all operational level of the organisation as a matter of fact, in every organisation be it civil service, educational institutions, political or religions setting needs an effective communication system to enable the organisation function very well in order to achieve the common goals and objectives.
It is not exaggeration to state that the standard of our organisation, corporate image and efficiency is directly related to the stand of communication system and their operation. Loose of customers and prestige can result from ineffective communication.
In general, every member of the business organisation must be in one way or the other be trained on the use of communication to create mutual understanding towards realization of organisation goals and objectives.
1.2 STATEMENT OF THE PROBLEM
There are so many problems or obstacles facing organisation and its development. One of the major ones being poor management of communication system. Some of the problem associate with communication are as follows:
1.3 OBJECTIVE OF THE STUDY
The objectives of this study are highlighted below;
1.4 RESEARCH QUESTION
The following are some of the relevant research question that will be addressed to determine whether communication has impact on organisational development.
1.5 RESEARCH HYPOTHESIS
The researcher has formulated the hypothesis below for this research work.
Ho: poor communication system does not affect organisation goals and objectives.
Ho: relevant communication does not bring about harmonization and integration of employees into the organisational development.
Ho: clear and unambiguous information does not create the right environment for effectiveness and efficiency.
Ho: proper and adequate training of staff does not enhance corporate growth.
Ho: poor communication system and channel does not hinder the productivity, efficiency and effectiveness of an organisation.
1.6 SCOPE OF THE STUDY
This research work is intended to given an indepth analysis on how relevant is communication development to business organisation. Due to the nature of the topic and to get a comprehensive and detail result, the study was centered on the entire staff of the organisation and the staff consists of management staff, senior and junior staff. This will help to identify the correlation between the relevant is communication and productivity at the various level of the organisation.
1.7 SIGNIFICANCE OF THE STUDY
The significance of the study includes;
1.8 LIMITATION OF THE STUDY
In the course of conducting this research work, the researcher encountered some hindrances that stand as limitation to the study.
1.9 OPERATIONAL DEFINITION OF TERMS
The following terms are defined to provide clarity in the study communication.
Communication: it is the giving and receiving and acting upon of understandable information between two or more persons.
Organisation: is made up of individual or group of individual that comes together and work towards achieving a pre-determine goals and objectives.
Development: a new event or stage that is likely to affect what happens in a continuing situation.
Barriers: are those elements that hindered effectiveness of state of affair.
Model: is a simplified representation of a whole complex or a system.
Encoding: this involves putting one’s thought, believe etc into suitable form to pass information across.
Decoding: this is when the receiver tries to recognize the symbols used in the communication or it is the means of assimilating of the transmitted message from the sender to the receiver.
Cannon: refers to the formal and generally accepted rules or standard on which ideas is based.
Channel: this is the path a message follows from the sender to the receiver.
Feedback: refers to the result or effect of the message send to the receiver.
Goals: refers to what is achieve at the end of an event experience or are long term achievable targets.
Objectives: these are short-term targets a person or groups of persons are trying to achieve.
Message: this refers to the thought, idea, attitude etc which the sender sends to the receiver.
Noise: anything that is not pleasant to the ear as a means of communication and it is a potential threat to communication.