The broad objective of this research work is to take a critical look at the
principle of total quality management so as to find out how its
implementation will affect an organisation‟s productivity and
profitability. For the purpose of this study, the researcher limited its
data to those of the Skye Bank Plc and her customers. The researcher
used survey method to investigate the effects of Total Quality
Management on productivity using the probit model: a case study of
Skye Bank Plc Edo State.
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